Support
Help with KinSide
Questions, bugs, or a request about your data. Write to us and we will read it.
Prefer your own mail app? Write to support@mykinside.com. We do not promise a specific response time.
What to include
- The KinSide app version (and whether you opened it through Expo Go).
- Your device model and operating system version.
- What you did, what you expected, and what happened instead.
What to leave out
Please do not send passwords, private details about your child, or co-parent invite codes. We will not ask for them.
Reminders
KinSide reminders are in-app only. KinSide does not send push notifications, emails or text messages. You will see reminders when you open the app.
Sharing with a co-parent
Co-parent sharing is optional. Shared arrangements require confirmation from the other parent before they take effect.
Deleting data
In the app: Settings has a Delete device data option. It clears data stored on that device and your account reminders. It does not delete your account, and it does not delete all shared data, such as shared family membership or arrangements held on our servers.
Account and data deletion requests: KinSide does not currently offer self-service account deletion. To request deletion of your account or data, email support@mykinside.com from the address on your account. We will need to verify that you own the account before acting on the request.
More information
See the Privacy Policy for how data is handled.